Complaints and Grievance Redressal

Use the contact page or email hello@pixirain.com. For an existing order, include the order or project reference, account email, a concise description, the outcome requested and any relevant screenshots or delivery records. Do not send payment credentials or identity documents in ordinary email.

Signed-in users may also use project support or the milestone dispute control. A bank or card-network chargeback is a separate procedure; tell us if one is already open so the same payment is not refunded twice.

We acknowledge a consumer complaint within 48 hours of receipt and identify the team or person handling it. We review the order, scope, payment status, messages and evidence from the people involved. Where the Consumer Protection (E-Commerce) Rules apply, the grievance officer is to redress the complaint within one month of receipt. If a provider investigation or missing evidence prevents a final answer within that period, we will explain the position, the next action and any external route available to you.

If an initial support response does not resolve the concern, reply to the same thread and ask for grievance review at hello@pixirain.com. Privacy concerns may be sent to hello@pixirain.com. A dispute about delivery or a charge can also be taken to an applicable consumer forum, payment provider or bank. Contacting us first is useful for locating the transaction, but these Terms do not remove an external remedy.

Operating entity: PIXIRAIN TECHNOLOGIES PRIVATE LIMITED. Registered office: PNO NEW-19-A OLD-19 KH NO, 39/8 G/F TEACHER COLONY, Samai Pur, Delhi, North West Delhi- 110042, Delhi. Grievance email: hello@pixirain.com.